Support

We’re here to help. Most questions are answered below.

Frequently asked questions

How do I connect?

Open the app, then tap the large Connect button on the home screen. Android will ask once for VPN permission — approve it to allow the secure tunnel.

My IP didn’t change after connecting — why?

VaultVPN shows Protected only after it confirms a WireGuard handshake, tunnel traffic, and a different public IP. If the app reports a timeout or unchanged IP, retry another live location and switch between Wi-Fi and cellular. If the problem continues, contact support with the app version, Android version, selected location, and approximate time—never send a private WireGuard key.

Why is a country missing?

The app lists only active locations returned by the VaultVPN service. A country remains hidden until controlled WireGuard capacity is provisioned and healthy.

Why do I see ads?

A free session requires you to explicitly choose and complete a Google AdMob rewarded ad. Premium subscriptions remove ads and the free-session timer.

Is my traffic logged?

Review the Privacy Policy for the data processed by the app, control service, VPN node, AdMob, Google Play, and public-IP check.

How do I delete my data?

Uninstalling removes the install identifier, encrypted device key, and preferences held by the app. For a control-service data inquiry or deletion request, email admin@itoolapk.com.